Frequently Asked Questions
1. How/When do I pay for my site?
Once we have quoted you for your project we will issue you with an order form which has to be returned with a 50% deposit to commission the work. The remainder is due on sign-off of the site and prior to launch. We accept payment by cheque, cash, Paypal or straight into our bank account (by arrangement).
2. Can I pay in monthly instalments?
As a small business and because most of the work involved in developing the site is done upfront we can only accept design fees in the manner covered above. After the first 12 months should you wish to pay your annual maintenance fees on a quarterly basis please let us know and we can provide a quote and standing order information.
3. What happens after the first twelve months?
We talk to you about your plans for the next 12 months and if you would like to continue with our inclusive maintenance package we will quote you a fee to that includes, updating, hosting and domain registration for the next 12 months. Annual fees range from £150 for The Site package upwards, depending on the extent of updating you require.
Should you decide for any reason you do not wish to continue, the website files are yours and you can have them transferred to another host along with your domain name at no extra cost. Subject of course, to our design credits remaining in place.
4. Can you build me a website I can update myself?
All our site packages include 12 months text/image updates which we can do for you at no extra cost. Simply email us through (or call/text us if urgent) and we will aim to have the updates live within 48 hours.
Historically we have found this system works very well for most clients. Clients often need their site updating at exactly the time when they don't have time to do it themselves (when they have just got a new project to announce). It makes us aware of the updates so we can add them into the relevant newsletters and news pages and also means that we can remind clients who we haven't heard from in a while about updating their site to prevent it becoming stale.
If you would prefer to be able to update certain areas of the site yourself, we can provide a quote to build in a content mnagmenet system to enable you to do this. Or for example if you are an Agency who have almost daily client updates we can quote you for a site with a database backend which you can control.
5. I already have my own domain name and/or hosting. Can you use it and will I qualify for a discount?
Usually we can use your existing domain/hosting if you have access to all the appropriate account details and passwords.
If you are purchasing one of our Performer Packages we don't offer a discount if you are using your own domain names/hosting - however for Directors Cut and Industry Client websites these can be taken into consideration.
6. Why are industry business clients websites more expensive than performers packages?
Because the type of subject matter varies greatly and therefore the briefing/designing process and understanding business objectives can be a lot more involved.
7. I have a lot of material on paper such as production pictures and press cuttings, can you use them?
In most cases yes we can. There maybe a small additional charge for scanning. However if you have any items over A4 in size you may need to have those scanned in by a photoshop.
8. I really like "Actor x's" website - can you copy it but using my material?
For copyright reasons we would never copy the design work from another site (even one of our own). It is however useful for us to understand your likes and dislikes by looking at other sites and we can certainly allow your design to be "influenced" by others.
